Legal
Refund & Cancellation Policy
Please review this information before using or ordering through the Apex CAC United States portal.
Effective date: 26 August 2026
Before work begins, a customer may request cancellation by opening a support ticket. A refund is assessed according to the work already completed, non-refundable third-party or government fees, payment-processing charges where legally permitted, and any customised preparation already performed.
Government, authority, courier, registered-agent, payment-provider and other third-party fees are not refundable after they have been paid, committed or incurred. Professional fees may become partly or fully non-refundable once review, preparation, filing, submission, provider activation or other work has started.
Recurring services continue for the paid billing period unless otherwise stated. Cancellation prevents future renewal but does not automatically create a refund for a period already started or a service already activated.
A rejected application does not automatically qualify for a refund when the rejection results from authority discretion, customer-supplied information, eligibility, name availability, missed customer actions or circumstances outside Apex CAC control. We will review avoidable service failures fairly.
To request review, contact csr@apexcac.us with the order or invoice number and reason. Approved refunds are returned through the original method where practicable and may take additional time to appear.
Before work begins, a customer may request cancellation by opening a support ticket. A refund is assessed according to the work already completed, non-refundable third-party or government fees, payment-processing charges where legally permitted, and any customised preparation already performed.
Government, authority, courier, registered-agent, payment-provider and other third-party fees are not refundable after they have been paid, committed or incurred. Professional fees may become partly or fully non-refundable once review, preparation, filing, submission, provider activation or other work has started.
Recurring services continue for the paid billing period unless otherwise stated. Cancellation prevents future renewal but does not automatically create a refund for a period already started or a service already activated.
A rejected application does not automatically qualify for a refund when the rejection results from authority discretion, customer-supplied information, eligibility, name availability, missed customer actions or circumstances outside Apex CAC control. We will review avoidable service failures fairly.
To request review, contact csr@apexcac.us with the order or invoice number and reason. Approved refunds are returned through the original method where practicable and may take additional time to appear.